01.Eligibility Criteria
You may be eligible for a refund under the following circumstances:
- Provider Cancellation: If the artist or service provider cancels the booking, you are entitled to a full 100% refund.
- Advance Notice: If you cancel your booking more than 48 hours before the scheduled service time.
- Service Not Rendered: In the rare event that the provider fails to show up for the confirmed service without prior communication.
02.Cancellation Fees
Refund amounts depend on when you cancel your booking:
| Time of Cancellation | Refund Amount | Deduction |
|---|---|---|
| More than 48 hours before | 100% | None |
| 24 to 48 hours before | 50% | 50% Cancellation Fee |
| Less than 24 hours before | 0% | 100% Cancellation Fee |
03.Processing Timeline
Once a refund is approved, it will be processed according to the following timeline:
Initiation: Refunds are initiated within 24-48 hours of approval.
Credit to Account: It may take 5-7 business days for the amount to reflect in your original payment method, depending on your bank.
04.How to Request a Refund
To request a refund, please follow these steps:
- Log in to your EkJyot account.
- Navigate to "My Bookings" and select the relevant booking.
- Click on "Cancel Booking" or "Request Refund" if the service has already been canceled by the provider.
- Fill out the brief reason for cancellation/refund request.
05.Contact Support
If you have any questions about our refund policy or need assistance with a refund request, please contact our support team. We are available 24/7 to help you with any concerns regarding your bookings and refunds.
You can reach us through the contact page or email us directly at support@ekjyot.com.